At Fashion Favor, we are committed to providing you with top-notch streetwear and exceptional customer service. However, please note that we operate with a strict “No Refund, No Return” policy. We want to ensure transparency and avoid any misunderstandings, so we have outlined the key details of our policy below:
1. No Refunds: Once a purchase is made, we do not offer refunds under any circumstances. Whether it’s due to a change of mind, sizing issues, or any other reason, all sales are final, and refunds will not be processed.
2. No Returns: We do not accept returns for any of our products. We encourage you to carefully review your order before completing the purchase to ensure that you are satisfied with your selection.
3. Exchange Only: The only exception to our “No Refund, No Return” policy is for eligible exchanges within 15 days from the date of delivery. Please refer to our Exchange Policy for details on the eligibility criteria and the exchange process.
4. Eligibility for Exchange: To be eligible for an exchange, the item must be unworn, unwashed, and in its original condition, with all tags and labels intact. The item must be in its original packaging. Certain items, such as underwear, swimwear, and personalized items, are non-exchangeable for hygiene and safety reasons.
5. Exchange Process: If you wish to exchange an eligible item, please follow the steps outlined in our Exchange Policy. Our customer support team will be happy to assist you with the exchange process.
6. Defective or Damaged Items: In the unlikely event that you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement of the defective/damaged item.
We encourage you to take the time to carefully select your items, check sizing charts, and read product descriptions before placing an order. Should you have any questions or concerns, our customer support team is always available to assist you.
We appreciate your understanding of our policy, which allows us to maintain competitive pricing and ensure a smooth shopping experience for all our customers.
Thank you for choosing Fashion Favor. We look forward to providing you with the best in urban streetwear and helping you express your unique style.