At Fashion Favor, we strive to ensure that you are delighted with your streetwear purchase. If, for any reason, you wish to exchange an item, we have a straightforward exchange policy in place. Please note that we do not offer refunds; however, we are happy to assist you with exchanging eligible items. Here are the key details of our exchange policy:
1. Eligibility for Exchange: You can initiate an exchange within 15 days from the date of delivery. Please ensure that you adhere to this time frame, as we won’t be able to process an exchange beyond this period.
2. Items Eligible for Exchange: We accept exchanges for items that are unworn, unwashed, and in their original condition with all tags and labels intact. The item must be in its original packaging to be eligible for exchange.
3. Exchange Process: To initiate an exchange, please follow these steps:
- Contact our customer support team at fashion2favour@gmail.com and provide your order details and the reason for the exchange.
- Our customer support team will guide you through the exchange process and provide you with a return authorization if your exchange request meets the eligibility criteria.
- Once you receive the return authorization, carefully package the item and include a copy of the original invoice or order confirmation.
4. Shipping the Item: You will be responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure that the item reaches us safely. Please note that the shipping costs for returning the item will be borne by you.
5. Exchange Options: Once we receive the returned item and verify its condition, you can choose one of the following exchange options:
- Exchange for a Different Size: If the item doesn’t fit as expected, you can exchange it for a different size of the same product (subject to availability).
- Exchange for a Different Item: If you prefer a different item, you can exchange it for another product of equal or lesser value (subject to availability).
6. Out of Stock Items: If the item you wish to exchange is out of stock, we will issue you a store credit that can be used for future purchases on our website.
7. Defective or Damaged Items: If the item you received is defective or damaged, please contact our customer support team immediately. We will arrange for a replacement of the defective/damaged item.
8. Non-Exchangeable Items: Please note that certain items, such as underwear, swimwear, and personalized items, are non-exchangeable for hygiene and safety reasons.
Our team is dedicated to providing you with exceptional customer service. If you have any questions or need further assistance regarding our exchange policy, please do not hesitate to contact our customer support team.
Thank you for choosing Fashion Favor. We look forward to assisting you with your exchange requests and helping you discover the perfect streetwear style!